Legal Information
TRAVEL &
SUPPLIER POLICY
Legal Information
Version 1.0 | Effective Date: 14 August 2026
This Travel & Supplier Policy explains how LIMITLESS CONCIERGE SERVICES - FZCO (“Limitless Concierge”, “Limitless”, “we”, “us” or “our”) arranges travel, accommodation, experiences, luxury procurement and other services through independent third-party suppliers.
It clarifies the respective responsibilities of Limitless Concierge, our Clients and the Suppliers with whom we work.
This Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, Membership Terms and any quotation, invoice or Booking confirmation issued by Limitless Concierge.
Where there is any inconsistency between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail unless expressly stated otherwise.
This Policy applies whenever Limitless Concierge assists with:
Unless otherwise defined in this Policy, capitalised terms have the meanings given in the Terms & Conditions.
For the purposes of this Policy:
Booking means any reservation, procurement or arrangement made by Limitless Concierge on behalf of a Client.
Client means the individual or organisation engaging Limitless Concierge.
Supplier means any independent third party providing goods or services in connection with a Booking.
Travel Services means flights, accommodation, transport, itineraries and other travel-related services arranged through Limitless Concierge.
Limitless Concierge is a concierge and lifestyle management company.
Our role is to:
Except where expressly stated otherwise, Limitless Concierge does not own, operate or control the Suppliers providing the underlying goods or services.
Many services arranged by Limitless Concierge are provided by independent businesses.
These may include:
Each Supplier remains solely responsible for the goods and services it provides.
Limitless Concierge cannot direct or control the operational decisions of independent Suppliers.
Every Supplier operates its own contractual terms and conditions.
These may govern matters including:
Clients agree to comply with all applicable Supplier requirements.
Where a Supplier’s terms apply, they operate alongside Limitless Concierge’s own Terms & Conditions.
Unless expressly confirmed otherwise:
A quotation does not constitute a confirmed Booking.
Bookings are confirmed only after:
Supplier pricing may change because of circumstances outside Limitless Concierge’s control, including:
Where a material price change occurs before confirmation, Limitless Concierge will notify the Client before proceeding.
Clients may request amendments before or after confirmation.
Requested amendments remain subject to:
Although Limitless Concierge will use reasonable efforts to facilitate changes, amendments cannot be guaranteed once a Booking has been confirmed.
Limitless Concierge will communicate reasonable special requests to Suppliers where requested by the Client.
Examples include:
Unless confirmed directly by the Supplier, Limitless Concierge cannot guarantee that any special request will be accommodated.
Suppliers may amend, substitute or cancel services for operational, commercial or safety reasons.
Examples include:
Where Limitless Concierge becomes aware of a material change, we will notify the Client as soon as reasonably practicable.
Where appropriate, we will assist in arranging suitable alternatives, subject to availability and any applicable Supplier Charges.
Unless Limitless Concierge expressly agrees otherwise in writing, we cannot guarantee that a replacement service will be identical to the original Booking.
Clients are solely responsible for ensuring that they possess all documentation required for their journey.
This may include:
Limitless Concierge may provide general guidance where appropriate, but Clients remain responsible for confirming all travel requirements before departure.
Limitless Concierge accepts no responsibility for losses arising from incomplete, invalid or expired travel documentation.
Travel requirements vary by destination and may change without notice.
Clients are responsible for ensuring that:
Failure to satisfy entry requirements may result in denied boarding, refusal of entry, quarantine or deportation, for which Limitless Concierge accepts no responsibility.
Certain destinations or Suppliers may impose health-related requirements.
These may include:
Clients remain responsible for ensuring compliance with all applicable health requirements before travel.
Limitless Concierge does not provide medical advice and recommends that Clients consult qualified healthcare professionals where appropriate.
Limitless Concierge strongly recommends that all Clients obtain comprehensive travel insurance appropriate to the nature of their travel.
Suitable insurance should, where applicable, provide cover for:
Unless expressly agreed otherwise in writing, Limitless Concierge does not provide travel insurance as part of its Concierge Services.
Clients remain responsible for determining whether their insurance provides adequate protection for their individual circumstances.
Travel may be disrupted by circumstances beyond Limitless Concierge’s control.
Examples include:
Where practical, Limitless Concierge will use reasonable efforts to assist Clients in identifying alternative arrangements.
Any additional costs arising from travel disruption remain the Client’s responsibility unless recoverable from the relevant Supplier or insurer.
Limitless Concierge is not responsible for losses arising from:
Clients should allow sufficient time between travel connections and arrive at departure points in accordance with the relevant Supplier’s requirements.
If a Supplier ceases trading, becomes insolvent or is otherwise unable to fulfil a confirmed Booking, Limitless Concierge will use reasonable efforts to assist the Client in identifying available alternatives.
However:
Where Limitless Concierge receives monies recovered from a Supplier or other third party on behalf of the Client, those funds will be remitted to the Client after deduction of any earned Service Fees and any authorised charges.
Limitless Concierge carefully selects Suppliers based upon factors including reputation, quality and suitability for the Client’s requirements.
However, Limitless Concierge cannot guarantee the ongoing performance, availability or conduct of independent Suppliers.
Any complaints regarding the quality of goods or services provided by a Supplier should be raised as soon as reasonably practicable to both the Supplier and Limitless Concierge.
Where appropriate, Limitless Concierge will assist Clients in communicating with the Supplier to seek a resolution, but Limitless Concierge cannot compel a Supplier to provide compensation, refunds or other remedies.
Limitless Concierge may assist Clients in sourcing, procuring and arranging the delivery of luxury goods, rare items and bespoke products.
Availability, pricing and delivery timeframes remain subject to the relevant Supplier.
Certain items may be:
Once an order has been placed with a Supplier, amendments or cancellations may not be possible.
Clients are responsible for ensuring that any goods purchased may lawfully be imported into their destination country and for paying any applicable customs duties, import taxes, VAT, tariffs or other governmental charges.
Limitless Concierge may arrange access to restaurants, private events, entertainment, sporting fixtures, cultural experiences and other lifestyle activities.
Unless expressly confirmed otherwise:
Limitless Concierge cannot guarantee admission where a venue exercises its lawful discretion to refuse entry.
Where an event is postponed, cancelled or materially altered by the organiser, any refund or replacement arrangements will be governed by the organiser’s or Supplier’s applicable terms.
Neither Limitless Concierge nor any Supplier shall be liable for any delay, cancellation, failure or inability to perform obligations where caused by events beyond their reasonable control.
Such events may include:
Where a Force Majeure event occurs, Limitless Concierge will use reasonable efforts to assist Clients in obtaining alternative arrangements where reasonably practicable, but cannot guarantee availability, pricing or Supplier cooperation.
Clients are responsible for:
Clients are responsible for any additional costs arising from inaccurate information, late instructions or failure to comply with applicable requirements.
Limitless Concierge acts as a concierge, coordinator and intermediary in arranging services provided by independent Suppliers.
Except where liability cannot lawfully be excluded or limited, Limitless Concierge shall not be responsible for:
Nothing in this Policy excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded under applicable law.
Limitless Concierge may amend this Travel & Supplier Policy from time to time to reflect:
The latest version of this Policy will be published on our website and will apply from its stated effective date unless otherwise required by applicable law.
Questions regarding this Travel & Supplier Policy or any travel or Supplier-related matter should be directed to:
LIMITLESS CONCIERGE SERVICES - FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Email: company@limitless-concierge.com
Phone: +971 4 319 7498
Website: https://limitless-concierge.com