Legal Information
REFUND &
CANCELLATION
Legal Information
Version 1.0 | Effective Date: 14 August 2026
This Refund & Cancellation Policy explains how LIMITLESS CONCIERGE SERVICES - FZCO (“Limitless Concierge”, “Limitless”, “we”, “us” or “our”) manages cancellations, refunds and payment adjustments relating to our concierge, travel coordination, procurement and lifestyle management services.
This Policy should be read together with our Terms & Conditions, Membership Terms, Travel & Supplier Policy and any quotation, invoice or booking confirmation issued by Limitless Concierge.
Where there is any inconsistency between this Policy and our Terms & Conditions, the Terms & Conditions shall prevail unless expressly stated otherwise.
This Policy applies to:
Some Suppliers operate their own cancellation and refund policies. Those policies may apply in addition to this Policy.
Unless otherwise defined in this Policy, capitalised terms have the meanings given in the Terms & Conditions.
For the purposes of this Policy:
Booking means any reservation, procurement or arrangement made by Limitless Concierge on behalf of a Client.
Client means the individual or organisation purchasing services from Limitless Concierge.
Service Fee means Limitless Concierge’s professional fee for research, planning, sourcing, advisory services, negotiations, procurement, itinerary creation, project management or other Concierge Services.
Supplier Charges means amounts payable to independent Suppliers for the goods or services they provide.
Supplier means any third-party provider engaged in connection with a Booking.
Clients acknowledge that payments made to Limitless Concierge may comprise two separate components:
These amounts are assessed separately when determining whether a refund is available.
Service Fees compensate Limitless Concierge for professional work undertaken on the Client’s behalf.
Professional work may include:
Service Fees become earned as that work is performed.
Unless otherwise agreed in writing or required by applicable law, earned Service Fees are non-refundable.
Supplier Charges are determined by the relevant Supplier.
Limitless Concierge does not control:
Where a Supplier declines a refund, Limitless Concierge is not obliged to reimburse the Client for those amounts.
Where Limitless Concierge successfully recovers monies from a Supplier, those funds will be passed to the Client after deduction of any earned Service Fees and any authorised charges.
Certain engagements require deposits before work commences or before Suppliers confirm availability.
Deposits may be required for:
Unless otherwise stated, deposits are subject to the cancellation terms applicable to the relevant Supplier together with any Service Fees already earned by Limitless Concierge.
Clients may cancel a Booking or Concierge engagement by notifying Limitless Concierge in writing.
Cancellation requests should be submitted as soon as reasonably practicable.
The later a cancellation is received, the greater the likelihood that Supplier cancellation charges or non-refundable costs will apply.
Cancellation takes effect only when acknowledged by Limitless Concierge.
Where a Client cancels an engagement, Limitless Concierge will assess:
Refunds are not determined solely by whether a Booking ultimately proceeds.
Unless required by law, the following are generally non-refundable once incurred:
Many Concierge engagements involve significant professional work before any reservation is confirmed.
Examples include:
Where this work has been completed, the corresponding Service Fees remain payable irrespective of whether the Client proceeds with the proposed Booking.
Luxury goods sourced through Limitless Concierge may be subject to manufacturer or Supplier restrictions.
Unless required by law, refunds are generally unavailable where products are:
Where returns are accepted, they remain subject to inspection and the relevant Supplier’s approval.
Travel Services remain subject to the cancellation policies of the relevant airlines, hotels, transport providers, cruise operators, private aviation companies and other travel Suppliers.
Refunds relating to Travel Services depend primarily upon:
Limitless Concierge will use reasonable efforts to assist Clients in obtaining any refund available from the Supplier but cannot guarantee that a refund will be approved.
Independent Suppliers may cancel or amend confirmed Bookings due to operational, commercial or unforeseen circumstances.
Examples include:
Where Limitless Concierge becomes aware of a Supplier cancellation, we will notify the Client as soon as reasonably practicable and, where appropriate, assist in identifying alternative arrangements.
Unless Limitless Concierge has expressly agreed otherwise in writing, any replacement Booking remains subject to availability, revised pricing and the applicable Supplier’s terms and conditions.
Clients may request amendments to confirmed Bookings at any time.
Any requested amendment remains subject to:
Limitless Concierge will use reasonable efforts to accommodate requested changes but cannot guarantee that amendments will be possible once a Booking has been confirmed.
Refund eligibility will be assessed individually, taking into account all relevant circumstances.
Factors considered may include:
Approval of one refund request does not create a precedent or entitlement in future cases.
Where only part of an engagement is eligible for a refund, Limitless Concierge may issue a partial refund.
Examples include:
Any refund may be reduced by:
Clients requesting a refund should contact Limitless Concierge as soon as reasonably practicable after the relevant event.
Refund requests should include, where applicable:
Failure to provide sufficient information may delay assessment of the request.
Upon receiving a refund request, Limitless Concierge will ordinarily:
Additional information may be requested where reasonably necessary to complete the assessment.
Where a refund is approved, Limitless Concierge will normally process the refund using the original payment method.
Alternative payment methods may be used where:
Processing times depend upon:
Limitless Concierge cannot guarantee the processing times of third-party financial institutions.
Where appropriate and with the Client’s agreement, Limitless Concierge may issue a credit note instead of a monetary refund.
Credit notes may be used towards future Concierge Services or other eligible services offered by Limitless Concierge.
Any credit note will specify:
Unless expressly stated otherwise, credit notes have no cash value and are non-transferable.
Limitless Concierge recognises that exceptional situations may arise outside the ordinary cancellation process.
Examples include:
Where appropriate, Limitless Concierge may, at its sole discretion, seek to negotiate alternative arrangements or goodwill solutions with the relevant Supplier.
Nothing in this clause obliges Limitless Concierge to provide a refund where no legal or contractual entitlement exists.
Clients should contact Limitless Concierge before initiating a payment chargeback with their card issuer or payment provider.
Many issues can be resolved more quickly through Limitless Concierge’s internal review process.
Where a chargeback is initiated, Limitless Concierge may provide relevant documentation to the payment provider, including:
Initiating a chargeback does not automatically cancel any outstanding contractual obligations.
Limitless Concierge reserves the right to decline refund requests that are fraudulent, misleading or unsupported by the available evidence.
Where Limitless Concierge reasonably believes that fraudulent activity has occurred, we may:
Nothing in this Policy excludes, restricts or limits any statutory rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
Where mandatory law provides greater protection than this Policy, the applicable law shall prevail.
Limitless Concierge may amend this Policy from time to time to reflect:
The latest version will be published on our website and will apply from its stated effective date unless otherwise required by law.
Questions regarding this Refund & Cancellation Policy, or requests relating to cancellations or refunds, should be directed to:
LIMITLESS CONCIERGE SERVICES - FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Email: company@limitless-concierge.com
Phone: +971 4 319 7498
Website: https://limitless-concierge.com